Refund policy

Effective 10 October 2026

Try Lumarule free for 14 days before buying. If you purchase and it is not right for you, you can request a full refund within 14 days of the purchase date.

How to request a refund

Email support@lumarule.com from the email address used for your Paddle purchase and include your Paddle receipt or order reference. Do not send your card number or password. You can also use Paddle’s buyer support link in your receipt.

Paddle processes refunds to the original payment method. The time for funds to appear depends on Paddle and your payment provider. We will confirm the request and help with any processing issue.

What happens to your licence

After a full refund, the paid licence is revoked. Your saved profiles remain on your Mac; manual controls and recovery remain available. An offline activation stops granting paid access at its next licence check or at the end of its offline validity period.

Contact us about problems outside the 14-day period. This policy does not reduce any mandatory refund or consumer rights available under applicable law.

Lumarule is provided by Abdelmouneim Rahou, trading as Lumarule.

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